What are your hours?
Where is SpenCertified located?
How much does it cost to inspect something for repair?
$125 if you are local. $150 if you are shipping the item in. Some items require additional testing or cleaning, this is subject to additional charges. This fee will go into the cost of the repair.
What products do you sell?
We sell home audio and video gear. Most of which are more than 15 years old.
How long has SpenCertified been in business?
About 8 years
What is your warranty?
Most local sales include a 30 day warranty. Some have a 6 month warranty. All shipped items include a 6 month warranty from the day that it is delivered.
How can I contact SpenCertified?
Do you ship internationally?
Yes, we can ship anywhere in the world. Our warranty does not cover any shipping costs for international orders. We still guarantee that it will work at the time of delivery.
What is your return policy?
We accept returns for up to 30 days for any reason. The item must be returned in the same condition as it was received. Our restocking fee is 20%.
What if my item arrives defective?
If you receive a 'not as described' item, we offer a replacement or repair. If a replacement cannot be provided and the item is unrepairable, you have the option to receive a full refund or a store credit.
What devices do we repair?
We can repair most electronics, though we do specialize in vintage audio video gear. Anything that is not considered audio and/or video gear, we recommend taking elsewhere. If taking it somewhere else is not an option, we are willing to look at it. There will be an additional cost if we are not familiar. While our goal is to fix your item, please maintain low expectations.
How long does shipping take?
We want to ship items the same day that they are order. Most orders taking about 4 business days to ship. Some orders take up to 2 weeks. In rare cases, orders will take up to 1 month. We will keep in touch if processing exceeds 1 week.
Do you purchase or accept trades?
Yes, we purchase but do not pay much. Trading will often get you twice as much value as buying will.
Where do you get your inventory?
We have people who collect gear and sell it to us. Also, people bring us stuff daily. Sometimes, people just have 1 or 2 pieces and other times people have 100 pieces.
Where can I read reviews about SpenCertified
You can find reviews at this link. (CLICK HERE)
How much is shipping?
Shipping is based on your location and the weight and dimensions of the box.
Are your items new or used?
We specialize in refurbished, vintage electronics. Every once in a while, we stock new in box items, too.
What if I want to cancel my order?
If you cancel your order before we start processing it, there is no charge. If your order is already being processed, you may be responsible for a processing fee. If your order has already been shipped, you will be responsible for any shipping costs and a restocking fee.
How are your items packaged for shipping?
You can find our packaging and shipping details on the Packing & Shipping page.
What are the policies that I agree to by purchasing from SpenCertified?
By purchasing from us, you are verifying that you have read all information regarding this item and that you are willing to accept the item in said condition. You are also agreeing to our Terms of Use.