"...When I had questions before ordering, I was able to get answers readily and the ordering process was simple. For an older person with limited technology, it was an online ordering experience that was a big relief and I was NOT bombarded with confusing offers to get my order delivered quicker..."

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"... I had placed four orders with Amazon....3 of the recorders did not work... fourth order was canceled by the seller before shipping with no explanation... SpenCertified let me know when my order placed and kept me fully updated during the shipping process. The recorder arrived in about 4 days (much quicker than I anticipated) and works perfectly. The box included the recorder, remote and users' manual as advertised..."

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"...I made a mistake and first got this item from Amazon and received it and it didn’t work and it torn up one of his VHS!!..."

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"...I can't begin to tell you how pleased I am with the fantastic service they provide. My sets arrived in a timely manner, extremely well wrapped and the friendly emails offering any help were appreciated. I will continue to do business with them in the future and plan to refer them to all my friends..."