SpenCertified Policies
Welcome to SpenCertified! We strive to provide you with a seamless and trustworthy shopping experience. To ensure transparency and clarity, we’ve outlined our key policies regarding orders, shipping, returns, warranties, and privacy. If at any time you have questions or need assistance, our team is ready to help.
1. Order Processing
When you place an order with SpenCertified, we typically process it within 1–2 business days after receiving payment confirmation. During this time, we carefully prepare your item for shipment, verifying quality and packaging securely to ensure it arrives in excellent condition.
You will receive timely notifications via email or text—whichever you prefer—keeping you informed at every stage of your order, including:
-
Order Confirmation: Confirmation that we received your order and payment.
-
Shipment Notification: Details on when your package has been shipped, including tracking information if available.
-
Delivery Confirmation: Notification that your order has been delivered.
Please review your order carefully before completing the purchase. If you notice any mistakes or need to make changes, contact us as soon as possible so we can assist you promptly.
2. Shipping & Packaging
We understand how important it is for your vintage audio gear to arrive safely. That’s why we take great care in packaging every item with secure, protective materials.
-
Packaging: We use high-quality materials and techniques designed to protect your purchase during transit. Our packaging standards never compromise the safety or integrity of the item.
-
Insurance: Every shipment is fully insured at no additional cost to you, providing peace of mind in the rare event of damage or loss during shipping.
-
Shipping Methods & Times: We work with trusted carriers to deliver your order as quickly as possible. Shipping times vary depending on your location and the carrier, but estimated delivery windows will be provided during checkout.
-
Sustainability: Whenever possible, we use recycled and eco-friendly packaging materials to reduce waste, aligning with our commitment to sustainability without sacrificing product safety.
3. Returns & Warranty
At SpenCertified, we stand behind the quality of our products and offer warranties designed to protect your purchase:
-
Local Purchases: Items bought directly from our store or local pickups come with a 30-day warranty.
-
Shipped Items: Products shipped to your door carry a 6-month guarantee.
If your item becomes defective or malfunctions within the warranty period, we will repair or replace it at no cost to you. If repair or replacement is not feasible, we will issue a full refund.
To ensure your satisfaction:
-
We recommend testing your item immediately upon receipt to confirm it arrived in excellent condition.
-
For any warranty claims or returns, please contact our customer service team promptly with your order details and description of the issue. We’ll guide you through the return or repair process.
Our goal is to make any necessary returns or repairs as easy and hassle-free as possible.
4. Privacy & Security
Your privacy and the security of your personal information are of utmost importance to us.
-
Information We Collect: When you place an order, we collect essential information such as your name, shipping address, phone number, and email address. This data enables us to fulfill your order and communicate important updates.
-
Payment Security: We do not save your credit or debit card information. Payment details are securely processed by our trusted payment processor and deleted immediately after your transaction is complete.
-
Third-Party Payments: If you choose to pay via PayPal or other third-party payment services, you will be redirected to their secure websites to complete your transaction. We do not collect or monitor any payment details during this process.
-
Marketing Communications: With your permission, we may send occasional emails about new products, promotions, or store news. You can unsubscribe from these emails anytime.
-
Data Protection: We use industry-standard security measures to safeguard your information and prevent unauthorized access.
For more details, please review our full Privacy Policy.
5. Contact Us
We’re here to help! Whether you have questions about your order, need assistance with a return, or want to learn more about our products and policies, don’t hesitate to reach out:
Phone: (480) 207-1511
Email: hello@spencertified.com
Address: SpenCertified
456 E Juanita Ave Suite 8
Mesa, AZ 85204
Our customer service team is committed to providing timely and helpful support to ensure your satisfaction.
Thank you for choosing SpenCertified. We appreciate your trust and look forward to serving your vintage audio needs!