Get your equipment repaired.

Want to get your device repaired?

If you are local...

You may drop off your item for repair anytime during business hours.

 

8:30-4:30 Tuesday through Friday

9:30-2:30 Saturday

For directions, use this link. CLICK HERE

We charge $100 to inspect your device, this is charged upfront. If the repair will exceed $100, we will contact you prior to moving forward. If you decide not to move forward, you may pick up your device. If you prefer, you can let us recycle the item for you.

If the device is left with us for over 30 days without contact, the item becomes our property and cannot be picked up. This does not include repairs that are in progress.

We bill at $100 an hour.

The cost of parts can vary greatly.

Most items will take 4 weeks to inspect. If you are in a rush, you can pay a non refundable $100 to have your item moved to the front of the line.

If your item is filthy, there may be a required $150-$250 cleaning and detailing fee. We don't work on dirty equipment because the filth can be causing the problems you are experiencing.

 

If you are mailing in your device...

 We charge $150 to inspect mail-in repairs. This is charged before the device is mailed in. Please complete payment at this link. https://spencertified.com/products/repair-inspection-fee
If we can repair it in less than 2 hours without any parts, there won't be additional repair costs. If the repair requires additional parts or additional labor, you will be responsible for the costs. Let us know of your repair budget and we will contact you if repair costs exceed that amount. When parts are required, we may need to special order them which will take additional time and you may be waiting a little longer. We guarantee all repairs we complete for 30 days after you receive your product back. 

 

Shipping us your item.

When you send us your item, we recommend packing it well. At a minimum, 2 inches of bubble wrap and 2 inches of peanuts or other material around the entire item to make sure that everything arrives in one piece.

Please include the remote control for your device if your device came with one. Some devices require a remote for proper testing.

You will be responsible for the shipping cost to and from Mesa, Arizona.

If you want to send it in...

Send it to our address and include a note with the problems you are experiencing, along with your contact information. Or, fill out the form below and we'll get back with you as soon as possible.

SpenCertified
456 E Juanita Ave
Suite 8 
Mesa, AZ
85204