By submitting an item to SpenCertified for repair, inspection, diagnosis, or evaluation, you agree to the following terms:
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Inspection fees are non-refundable once an item is received.
Once an item has been dropped off at our shop or delivered to us by mail, the inspection fee is non-refundable under any circumstances.
This includes, but is not limited to, situations where the customer changes their mind, chooses not to move forward, the item is not repairable, parts are unavailable, the item arrives damaged, or the customer decides to pick the item back up without service.
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Inspection does not guarantee repair.
The inspection fee covers evaluation and diagnostic time only. It does not guarantee that the item can be repaired.
Some items may not be repairable due to unavailable parts, severe damage, prior repair attempts, missing components, or repair costs that exceed the practical value of the item.
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Repair timelines are estimates.
All inspection and repair timeframes are estimates only. SpenCertified does not guarantee completion by a specific date unless otherwise agreed in writing.
Repairs may take longer than expected due to backlog, parts availability, repair complexity, testing time, or additional issues discovered during the repair process.
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Vintage electronics may require multiple repair stages.
Many items are decades old and may have multiple issues. In some cases, one issue must be addressed before additional problems can be identified.
Approval of one repair or diagnostic step does not guarantee that the item will be fully repairable or that additional issues will not be found afterward.
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Additional issues may be discovered during repair.
SpenCertified is not responsible for additional problems discovered during the repair process.
If additional work, parts, or diagnostic time are needed, we will contact the customer before moving forward with major additional work.
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Old materials can be fragile.
Many items we service are over 30 years old and may contain brittle wiring, plastic, rubber, adhesives, or other aging materials.
SpenCertified is not responsible for damage caused by age-related deterioration during inspection, testing, cleaning, handling, or repair.
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Cosmetic damage risk.
SpenCertified will make reasonable efforts to handle all items carefully, but we are not responsible for cosmetic damage that may occur during inspection, testing, cleaning, handling, or repair.
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Turntable needles and fragile accessories.
SpenCertified is not responsible for damaged turntable needles, cartridges, belts, dust covers, fragile accessories, or removable parts unless otherwise agreed in writing.
Customers should remove fragile or valuable accessories before submitting an item whenever possible.
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Inbound shipping damage.
Customers are responsible for safely packing items shipped to SpenCertified.
We are not responsible for damage caused by poor packing or damage that occurs during inbound shipping. If an item arrives damaged, we will document the condition and notify the customer.
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Return shipping is billed separately.
Return shipping, packaging materials, and insurance are billed separately unless otherwise stated.
SpenCertified is not responsible for carrier damage once an item has been shipped back to the customer, but we may assist with claim documentation when applicable.
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Warranty on repairs.
Repairs are covered by a limited 30-day warranty from the date the item is received by the customer or made available for pickup.
The warranty covers only the specific repair work performed by SpenCertified. It does not cover unrelated failures, new issues, misuse, damage, shipping damage, or problems caused by parts or systems not serviced during the repair.
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Customer testing responsibility.
Customers should test repaired items as soon as possible after pickup or delivery.
SpenCertified is not responsible if the customer chooses not to use or test the item until after the warranty period has ended.
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Abandoned items.
Items left unpaid, unclaimed, or without customer communication for more than 60 days may be considered abandoned.
Abandoned items may become the property of SpenCertified after the 60 days.
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Reasonable repair attempt.
By submitting an item for repair, the customer understands that SpenCertified will make a reasonable effort to inspect, diagnose, and/or repair the item within a reasonable timeframe and at a reasonable cost.
Repair is not guaranteed.